In Genius Shop Tools: Service Appointments
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Service Appointment scheduling allow you to  quickly start repair orders from previously made service appointments complete with all the jobs the customer previously specified

Service appointment entry is quick and easy.

Invoice history, previously recommended repairs and special order parts are all available from the appointment entry window.

You can easily change the date and other details of the appointment for those times the customer calls back to make changes

In Genius Shop Tools can even be configured to automatically send e-mail appointment reminders and follow up messages.